Cancellation Policy

Booking Process Consultation: An initial consultation is required to outline the scope of work, deliverables, and timeframes. This consultation is free and will be undertaken via phone or video call. Scheduling: Bookings must be scheduled at least 5 working days in advance. Urgent requests (less than 5 days’ notice) are subject to availability and may incur an additional surcharge. Payment Policy Payment in full is required online before work is undertaken. Refunds: 48 hours cancellation notice is required for a full refund. After Service Commencement: No refunds will be issued once the service has begun, regardless of completion status. Cancellations and Changes By Client: Cancellations made at least 48 hours before the scheduled start will forfeit the deposit but avoid further charges. Cancellations within 48 hours of the scheduled start will incur a 100% charge of the total fee. By Wexede: In the rare event we are unable to fulfil the service, clients will receive a full refund or an option to reschedule. Service Terms Deliverables: The scope of the service will be clearly defined during the initial consultation. Any additional requests outside the agreed scope may incur extra charges. Confidentiality: All information shared during the service is treated as strictly confidential and handled in accordance with data protection laws.

Contact Details